![]() Check for the latest software updates from Windows Update.Plug the headset into different ports on the PC, if available.Expand Mixed reality devices and see if your headset is listed. ![]() Select Start, type device manager in the search box, and then select it in the list. If restarting doesn’t work, make sure that your headset is recognized by your PC. Make sure that your PC recognizes your headset Restart your PC, then reconnect your headset.Disconnect your headset from your PC (both cables).If you run into problems or get an error message while using Mixed Reality Portal, try these solutions. If you hit a message that says "We couldn't download the Mixed Reality software", take a look at these troubleshooting steps. ![]() Windows Mixed Reality is 1 GB in size, and your download times will vary depending on your internet connection. (If you turn it off, you'll need to stay in one spot for safety.)
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